January 18th, 2002

S&G 1

Stupid Consumers...

Me: "Good afternoon, Columbia Sportswear..."
S.C. 1: "Hi, I have a Columbia coat, and... dirt sticks to it."


Me: "Good afternoon, Columbia Sportswear..."
S.C. 2: "I've called your consumer department TWICE, and they haven't called me back. It seems to me like you don't give a dang about your customers. So I want to talk to Gert Boyle." (Gert's the founder/figurehead.)


Me: "Good afternoon, Columbia Sportswear..."
S.C. 3: "Hi, my husband called half an hour ago about my coat, and left a message, and nobody's called me back yet."